Loyals

Loyals enables you to earn redeemable points for working out in-studio, doing at-home workouts and more. Points are primarily earned by working out consistently, however there’s a wide range of other activities you can do to earn additional points. 

The points you earn can be redeemed via the Loyals rewards store for a range of offers, deals, giveaways and more.

Unlike the old system, Loyals points DO NOT deprecate/reduce over time UNLESS you spend points via redemption.

All Points are in one of four categories:

• Class Attendance - Earn points for attending a class (these must be booked via the F45 Training app) or performing an At Home workout

• Lionheart - Generating Lionheart reports and wearing your Lionheart Device will earn you points

• Bonus - Points earned as part of an Attendance streak bonus

• Missions - Special one-off and/or ongoing opportunities to earn additional points 

Category: Class Attendance

Points:

• Class Attendance - 200 points per checked in class (global)

• At Home Workout - 100 points per completed At Home workout (capped at 5 At Home workouts per week)

Category: Lionheart

Points:

• Lionheart Report - 50 points any time a Lionheart report is created in the app 

• Lionheart Device - 20 additional points per Lionheart report for wearing a Lionheart device

Category: Bonus

Points:

Each week that you do at least 3 classes (does not include At Home workouts), you get bonus points. This starts at 10 bonus points and increases by 10 each week for 12 weeks before resetting back to the starting 10 bonus points at week 13 and then increasing by 10 again each week thereafter for the next 12 weeks before resetting again, and so on. 

This is designed to help reward consistent, sustainable training habits while encouraging you to take the time to recover. 

Total earnable bonus points = 780 points every 12 week period (note; bonus points continue to accrue week to week even post the initial 12 week period)

Example below:

Category: Missions

Points: Initial ‘Missions’ points will be earned in association with the Challenge. Note; HQ will be introducing new ways to earn ‘Missions’ points throughout the year. This will be communicated via the app.

• Challenge Registration: 500 points if you complete registration for a Challenge

• Challenge Check In: 100 points if you complete a Challenge Check In

You are able to redeem points by going to Profile > Browse Rewards in the F45 Training app and exploring the rewards store. Different offers are available and have a range of redemption methods. Please review the offer requirements in the rewards store. 

Loyals Badges are in-app badges you earn by hitting various cumulative lifetime points values. You earn badges based on your Lifetime points earned, irrespective if you redeem rewards using some of them. 

Points do not expire or deprecate unless you spend them on rewards

Currently there are no limits to the number of points you can earn per week, however individual earning mechanisms may have limits (e.g. At Home workouts are capped at 5 in one week, you can only register for Challenge once etc.)

No, you can only redeem points while your membership is active.

You are unable to transfer Loyals points between accounts. 

Support and issues with any rewards in the Loyals Store can be resolved via our third party partner support@myezrewards.com

Refunds and exchanges are at the discretion of the partner that offered the reward you redeemed and are subject to their terms and conditions of redemption

Your studio must check you in for the class to confirm your attendance in order for you to earn points. Confirm with your studio that they checked you in for your class. 

If your check-in isn’t completed by your studio before the end of the week, you will not receive bonus points for your streak.